♦ Refunds and cancellations
Refunds and cancellations
How to manage your subscription or request a refund
Last Updated: October 6, 2026
This policy covers FlashQuest Pro from FLASH QUEST (PTY) LTD, South Africa. The refund route depends on where you purchased.
App Store purchases
Apple handles payments, cancellations and refund requests for purchases made through the App Store. Request an Apple refund or manage your Apple subscription. FlashQuest cannot issue an App Store refund directly.
Website purchases: coming soon
Website checkout is not currently available. When it opens, Paddle will be the merchant of record for website subscriptions. The following process will apply to those purchases.
Use the support link in your Paddle receipt, visit Paddle purchase support, or email support@flashquest.net with your order reference and a description of the issue. Do not send your password or full card details.
Refund requests are assessed under the applicable Paddle Buyer Terms and refund rules, together with any statutory cancellation, withdrawal or refund rights that apply to you. This policy does not limit those rights. FlashQuest does not offer a separate money-back guarantee.
Canceling renewal
Canceling a subscription stops future renewals and normally preserves access through the paid period. It does not itself request or guarantee a refund. For website subscriptions, use the billing link in your Paddle receipt; for App Store subscriptions, use Apple subscription settings.
Access after a refund
A full approved refund of the current paid transaction removes the Pro access supplied by that transaction. A partial refund normally leaves that paid period active. A payment dispute may suspend the affected membership while it is resolved. Access from an independent valid purchase is assessed separately.
Deleting your account
Account deletion ends access to that account and is not a refund request. Deleting the app or your account does not cancel an Apple subscription. Manage renewal with the provider where you purchased; contact us if you need help before deleting your account.
Questions?
Email support@flashquest.net. You can also read our plans and pricing, Terms of Service and Privacy Policy.