Support & Safety

Help, privacy, account management, and community safety

General Support

For bug reports, account issues, deck problems, multiplayer issues, or general questions:

To help us resolve your issue faster, please include:

  • Your device type and iOS version
  • Your FlashQuest app version (visible in Settings)
  • A short description of the issue
  • Screenshots if applicable

We aim to respond within 24 hours.

Privacy Requests

For privacy questions, data access requests, analytics concerns, or deletion requests when you cannot access the app:

When contacting us about privacy, include the email address or username associated with your FlashQuest account so we can locate your data.

You can disable optional analytics at any time in the app under Settings > Data & Privacy.

Account Deletion

You can delete your account directly in the app:

  • Open FlashQuest
  • Go to Profile > Account
  • Tap "Delete Account"
  • Confirm twice to proceed

This permanently removes your profile, username, cloud-synced study data, published decks, votes, and leaderboard entries. Local data on your device is also cleared. This action cannot be undone.

If you cannot access the app (lost device, login issues), email privacy@flashquest.net with the email address or username associated with your account. We will process your deletion request and confirm once complete.

Safety & Community

FlashQuest includes a community deck library where users can publish and browse flashcard decks. We take content quality and safety seriously.

Reporting a deck: In the app, open any community deck and tap "Report." You can report decks for inappropriate content, spam, copied content, or inaccuracy. Decks that receive multiple reports are automatically reviewed and may be hidden.

Moderation: Deck authors are notified when their content is hidden due to reports. If you believe your deck was incorrectly removed, contact support@flashquest.net.

General safety concerns: For any content or behavior that violates our Community Guidelines or Terms of Service, contact support@flashquest.net with details. We may remove objectionable content and suspend accounts that violate our policies.